Support

1 Getting started

Create an account, answer the onboarding questions about your training and goals, and Volyume builds your plan. The free tier includes the plan library, training builder, workout logging, the exercise library, personal bests, and progress stats.

Pro adds the food diary, barcode scanning, smart meal suggestions, nutrition targets and macros, cardio and steps, weekly check-ins, and the Precision Coaching adjustments that adapt your plan as you go.

2 Your Pro subscription

Pro is available monthly or annually, and starts with a free trial. You can use everything in Pro during the trial, and you are reminded before it converts to a paid subscription.

• Monthly — billed each month until you cancel.
• Annual — billed once a year, at a lower effective rate than monthly.

Prices are shown in your local currency at the point of purchase. Your subscription is billed by the App Store on iPhone and by Google Play on Android, and managed there.

3 Manage, cancel, or change your plan

Subscriptions are controlled by the store you bought from, not inside the app:

• iPhone (App Store): open Settings → tap your name → Subscriptions → Volyume, then change or cancel. Cancelling stops the next renewal; you keep Pro until the period you've paid for ends.
• Android (Google Play): open the Play Store app → tap your profile → Payments & subscriptions → Subscriptions → Volyume.

Refunds are handled by the store: Apple via reportaproblem.apple.com, Google via the Play Store order history.

4 Restore a purchase

If you reinstall the app or switch devices, open the Subscription screen in Volyume and tap Restore Purchases. Sign in with the same account and the same store (Apple ID or Google account) you bought with, and Pro will return.

5 Apple Health / Health Connect

If you opt in under Settings, Volyume reads your most recent body weight and daily steps so your morning-weight card and step count stay in sync with your scale or watch, and writes completed workouts back so your health app stays accurate. This is opt-in and you can revoke it any time in your phone's Settings.

6 Your data & privacy

Volyume is private by design: no social feed, no advertising, and we never sell your data. Cloud-backed account data is stored in the EU. Progress photo image files stay on your device unless you choose to share or export them. You can export workout sets or create a JSON app-data backup from Settings → Your data, and the full detail is in our privacy policy.

7 Delete your account

Open Settings → Account → Delete account. Cloud removal starts immediately, local data is wiped on the device, and backup copies are purged within 30 days. If final sign-in removal cannot finish while offline, Volyume tells you and completes it when you reconnect. If you have an active subscription, cancel it in the App Store or Google Play (step 3) so it does not renew.

8 A note on healthy training

Volyume includes safety limits that protect you from under-fuelling: it holds your calorie target steady if it sees a concerning pattern, and never pushes you below safe minimums. If you are struggling with food or your relationship with eating, support is available in the UK from Beat: beateatingdisorders.org.uk.

9 Contact us

Still stuck, or want to ask anything? Email support@volyume.app and we'll get back to you. Telling us your device and what you were doing helps us help you faster.